REFUND AND CANCELLATION

FAQ

Cancellations:

Upon placing the order you are entitled to cancel your order within 5 minutes.

Refunds:

The reason for refund will be assessed and it will be issued on the original form of payment.

For Credit Card payments it will be processed within 10 to 45 days depending on the issuing bank.

Please note that we do not process partial refunds in terms of credit card payments. It will serve as a credit on you next orders instead.

In terms of Credit Cards, full refunds will be made back to the original mode of Payment and will be processed within 10 to 45 days depending on the issuing bank of the credit card.

Payment Confirmation

Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment.

Delivery charges:

Charges may vary on the distance of delivery from the restaurant to your area. Our system is automatically generating per kilometers. The below is your guide:

DISTANCE DELIVERY CHARGE
0.1 km -- 10 km AED 10
10.1 km -- 15 km AED 20
15.1 km -- 20 km AED 30
20.1 km -- 25 km AED 40
25.1km and above AED 50
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